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Terms of Service

Effective Date: April 5, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a binding legal agreement between you ("you", "your") and Kriora.com ("we", "our", "us"), governing your access to and use of our web platform, Playground, dashboard, billing systems, and underlying API infrastructure (collectively, the "Service"). By registering, accessing, or using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, do not access or use the Service.

2. API Keys & Account Security

To use the Service, you must obtain a valid API key. You are solely responsible for maintaining the confidentiality and security of your API key and account credentials. You agree to notify us immediately of any unauthorized use, breach, or suspected breach of your account. Kriora.com shall not be liable for any losses or damages resulting from unauthorized access to your account.

3. Usage Limits & Permitted Use

We currently do not enforce specific rate limits, but we reserve the right to impose usage caps or throttling at any time without notice. You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Infringe upon intellectual property, privacy, or publicity rights
  • Disseminate malicious code, spam, or abusive content
  • Interfere with or disrupt the integrity or performance of the Service
  • Attempt to reverse-engineer, decompile, or otherwise misuse our software

We reserve the right to investigate and suspend or terminate access if we believe your use is in violation of these Terms or applicable law.

4. Fees & Billing

All usage is billed in accordance with the current pricing plans posted on our website. Payments are processed through our third-party payment processors, such as Stripe or Paddle (our merchant of record). We reserve the right to change pricing, billing methods, or subscription models at any time upon notice (via email, account notification, or website update). You are solely responsible for any taxes, duties, or charges associated with your use of the Service.

5. Refund Policy

We offer a 14-day refund window for eligible purchases, processed in accordance with the policies of our merchant of record, Paddle. For full details on eligibility, timeframes, and how to request a refund, please read our Refund Policy. By using the Service, you acknowledge that you have read and agreed to the terms of the Refund Policy.

6. Intellectual Property

All rights, title, and interest in and to the Service—including all software, APIs, algorithms, documentation, and underlying technologies—are and will remain the exclusive property of Kriora.com and its licensors. No rights or licenses are granted to you except as expressly set forth in these Terms. You may not copy, modify, distribute, sell, lease, or create derivative works from any part of the Service without prior written permission.

7. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, SECURE OPERATIONS, OR UNINTERRUPTED AVAILABILITY. WE PROVIDE NO SERVICE LEVEL AGREEMENT (SLA), NO UPTIME GUARANTEES, AND DO NOT PROMISE THAT THE SERVICE WILL BE ERROR-FREE OR BUG-FREE.

To the absolute maximum extent permitted by law, Kriora.com and its affiliates, owners, and operators assume no liability or responsibility and shall not be liable for any:

  • Direct, indirect, incidental, special, punitive, or consequential damages arising out of your use or inability to use the Service
  • Loss of revenue, profit, data, reputational harm, or business opportunities
  • Damages resulting from service interruptions, rate limiting, routing errors, latency, or API downtime
  • Claims, damages, or liabilities arising from AI-generated outputs (which you consume completely at your own risk)
  • Compromised API keys or unauthorized usage billed to your account
  • Claims by third parties related to your applications or your users accessing the Service through you

This limitation of liability applies even if we were advised of the possibility of such damages and regardless of the legal theory (contract, tort, negligence, etc.).

8. Indemnification

You agree to indemnify, defend, and hold harmless Kriora.com, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, losses, damages, expenses, and costs (including reasonable attorneys' fees) arising out of or related to:

  • Your access to or use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or the rights of any third party
  • Any content or data transmitted through your API key

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification.

9. Termination & Service Discontinuation

We may, at our sole discretion, suspend or terminate your access to the Service at any time, with or without cause or notice. Furthermore, we reserve the right to modify, suspend, or discontinue the Service (or any part thereof) entirely at any time.

Upon termination or discontinuation of the Service:

  • Your API key will be disabled
  • All rights granted to you under these Terms will cease
  • You remain responsible for any outstanding fees or liabilities
  • Unused credits have no cash value and may be forfeited upon termination, except where a refund is required under applicable law or our Refund Policy.
  • We are not liable to you or any third party for any loss or damages resulting from such suspension, termination, or discontinuation.

10. Governing Law, Dispute Resolution & Class Action Waiver

These Terms are governed by and construed in accordance with the laws of the jurisdiction where Kriora.com is headquartered, without regard to conflict of law principles. You agree that any disputes arising under or in connection with these Terms shall be exclusively resolved in the competent courts of that jurisdiction. You waive any objection to the venue or jurisdiction of such courts.

Class Action Waiver: YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR KRIORA.COM WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, REPRESENTATIVE ACTION, COLLECTIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of the Service after any such changes constitutes your acceptance of the updated Terms. We encourage you to review the Terms periodically.

12. Contact Us

If you have any questions, concerns, or legal inquiries regarding these Terms, please contact us at: [email protected].